When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 7 days once your payment is completed.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Tips: the length of 1 is the sleeping bag and hat as the following:
SIZE Length of clothes sleeve length weight Suitable age L(0-85CM) 115CM 30CM 0.97kg Recommended 0-2 years old XL(85-95CM) 125CM 33CM 1.2kg Recommended 2-4 years old XXL(95-110CM) 135CM 34CM 1.4kg Recommended 4-5 years old
We also provide 12-month free maintenance(except for the damage caused by human factors). The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
The buyer will be responsible for the shipping fees to return the items.
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.